GRG India is a leading provider of end-to-end loyalty management services in India. Our business provides solutions to engage, motivate and Reward people.

We offer a mix of both SAAS products and bespoke solutions to help our clients engage and incentivize their employees, customers, and channel partners.

Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.

Some examples of our products

Buzzz – A comprehensive Reward and social recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.

My Incentives – Gamified incentive platform to drive performance for sales teams and channel partners.

My Supercheques – Dynamic and scalable Reward platform designed to incentivize and recognize in real-time by issuing digital e-codes. This can be used for promotions and as a quick and easy Reward for Employees and Channel as well. Employees can turn their e-codes into digital or physical gift card Rewards.

Job Description

2-4 Years of Software Development experience with relevant technologies

Minimum 1 year experience in either CI (codeigniter) or Laravel

We are looking for a PHP developer responsible for the development and maintenance in our suite of SAAS based software products. You will be working alongside other engineers and developers working on different layers of the infrastructure.

Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. You will also be required to act as a module/team lead, thereby guiding junior team members in tasks such as code review, design, task management, etc.

Responsibilities

Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP)

Work on integration of 3rd Party libraries as required by the product

Lead a group of team members, responsible for end-to-end development and delivery of a particular module

Deployment of applications to servers of different environments

Unit-testing code for robustness, including edge cases, usability, and general reliability

Ensure the quality of the end product while adhering to quality norms

Creating Technical documentation wherever applicable

Collaborate with cross-functional teams to define, design, and ship new features

Take part in requirement understanding and contribute to solution of the requirement

Skills

Should have a sound experience in PHP, MVC Frameworks, Code Igniter.

Strong grasp in web development open source: CSS, HTML5, PHP, MySQL, JavaScript, jQuery, AJAX & JSON

Should have a strong knowledge of MySQL databases and of relational databases

Should have experience in code review and leading a team

Should have prior experience in deployment and delivery

Knowledge of Angular JS, Node JS will be considered as an added advantage

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration

GRG India is a SAAS company providing products in incentive and reward management. Our SAAS products help companies engage and incentivize their employees, customers, and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.

We have 2 SaaS products:

• My Incentives – This is a gamified incentive platform designed to drive performance
for sales teams and channel partners. The users of My Incentives range from direct
sales teams on the company’s payroll to indirect sales teams including channel partners, distributors, field sales teams, inside sales teams, retailers, stockists, and gig workers.

Our platform can calculate incentives for complex sales schemes, and we have a
seamless mechanism for delivery of incentive payouts. It offers real-time tracking
through gamified campaigns like milestone journeys, races, and target meters,
automated incentive calculations, and fast reward disbursal directly on the app.

• Buzzz – A comprehensive Reward and recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.

Key purpose of the role

• In this role, you will be responsible for overall client experience with our organization
  and our products.
• You will work closely with clients in identifying, understanding, and meeting their
  specific needs and pain points.
• Ensure the day-to-day delivery of all operational elements in a timely manner and to a
  high-quality standard.
• Provide insights and actionable recommendations during presentations or business
  reviews and also by providing value-added analysis.
• Success in this role will be demonstrated by improved client retention and satisfaction
  while growing new business opportunities with existing clients

Responsibilities of the Role

Operational Excellence

• Manage the delivery of various client accounts.
• Prepare appropriate operational documentation for your accounts ie. Monthly program
  reports, Statement of Work, Project plan, programme documentation, SOP’s etc.
• Develop and manage strong relationships with other internal departments to ensure
  outstanding service and solutions.

Customer Satisfaction

• Develop and manage strong relationships with clients that ensure retention of clients.
• Ensure high standards of delivery and resolve client service concerns.
• Conduct regular formal reviews with clients to ensure satisfaction and identify
  opportunities for improvement.

Financial Performance

• Identify potential opportunities to add value and grow client relationships
  Responsibility for accurate invoicing, forecasting and financial performance of client programmes
• Work with Line Manager to support the delivery of growth revenue in line with agreed budgets.

Learning & Growth

• Build strong relationships with internal departments to ensure understanding of all appropriate products and services.

Contribute to product development-

• Identify and recommend enhanced and new
  features that answer clients’ business needs and add value to our product offering.
• Demonstrate GRG India values and behaviours in all interactions with clients and
  colleagues.

Principal working relationships

External Clients

• Main point of contact for client for day-to-day delivery of agreed account elements.
• Build and maintain ongoing relationships with the identified key persons within the
  client organization.

Internal:
Client Solutions Head, AVP Client Servicing
AVP Reward, Senior Manager Operations

Skills and Experience
Essential

• Ability to communicate effectively with clients – being able to build rapport quickly &
  maintain and develop ongoing productive relationships. 
• Ability to analyse data and recommend proactive initiatives to
  drive value through the program.
• Excellent organisational and project management skills.
• Ability to plan and prioritise tasks, anticipate problems and act to minimise risks.
• Manage time effectively
  Ability to juggle multiple projects at once – Thrives on pressure
• Proven track record of delivering profitable programmes for clients

Experience: 2- 4 years

Desirable Personal Qualities

• A positive upbeat attitude – able to establish trust easily.
• Consistent and self-disciplined.
• Commercial and financial acumen.
• Excellent written and oral communication skills.